Customer Service Representative
Target • Mount Carmel, SC
About This Role
Join Target as a Customer Service Representative and be the solution expert our guests rely on. As a Customer Service Representative, you will work at our Guest Services desk, helping guests with returns, exchanges, order pickups, and answering questions about Target services and policies. You will turn potentially frustrating situations into positive experiences through your problem-solving skills, empathy, and knowledge of Target policies. Your role is critical in ensuring every guest leaves satisfied and eager to return.
In this customer-focused position, you will process returns and exchanges efficiently, handle registry services, manage online order pickups, and assist with Target RedCard applications. You will serve as the main point of contact for guest concerns, working to resolve issues on the spot while knowing when to escalate matters to leadership. Your ability to remain calm under pressure, multitask effectively, and maintain a positive attitude will be essential as you help dozens of guests each day. You will also support phone inquiries, coordinate with other departments, and ensure the Guest Services area remains organized and welcoming.
Target values team members who put guests first and take pride in delivering exceptional service. As a Customer Service Representative, you will receive training on Target policies, conflict resolution, and our various guest services. We offer competitive pay, comprehensive benefits, and opportunities to advance into leadership roles. Many of our current team leads and ETLs started in Guest Services, using the skills they developed to build successful careers with Target. If you enjoy helping people, solving problems, and making a difference in guests' shopping experiences, this role offers the perfect opportunity to grow with one of retail's most respected brands.
What You'll Do
- Welcome guests at Guest Services desk with friendly, helpful demeanor
- Process returns and exchanges according to Target policies
- Handle online order pickups including drive-up and in-store pickup
- Assist guests with Target Circle, registry services, and RedCard applications
- Resolve guest concerns and complaints professionally and efficiently
- Answer phone calls and direct inquiries to appropriate departments
- Process damaged or defective merchandise and salvage items
- Maintain accurate cash handling for refunds and exchanges
- Keep Guest Services area clean, organized, and well-stocked
- Collaborate with leadership to address complex guest situations
What We're Looking For
- Must be at least 18 years old
- High school diploma or equivalent preferred
- Exceptional customer service and communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to remain calm and professional in stressful situations
- Proficiency with technology and ability to learn multiple systems
- Excellent multitasking skills and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Previous customer service or retail experience preferred
- Ability to stand for extended periods and lift up to 40 pounds
Perks & Benefits
- Competitive hourly pay of $16.00-$22.00 based on experience and location
- Target team member discount (10% on most purchases, 20% on wellness items)
- Comprehensive health insurance including medical, dental, and vision
- 401(k) retirement savings plan with company matching
- Paid time off, personal days, and holiday pay
- Flexible scheduling to accommodate your needs
- Career advancement opportunities throughout Target
- Education assistance up to $5,250 per year for continuing education
- Access to wellbeing programs and team member resources
- Employee discounts on Target services including pharmacy and optical